Fulfillment Policy

LUMÉ is a digital subscription service — there is no physical product to ship. This policy explains how and when access is delivered.

Delivery of service

Access to Pro or Plus features is granted instantly and automatically once your payment is confirmed by Stripe — usually within a few seconds of completing checkout. No manual processing or shipping is involved.

Renewals

Subscriptions renew automatically at the end of each billing period (monthly or annually, depending on your plan), and access continues uninterrupted as long as payment succeeds.

Service availability

LUMÉ is a cloud-based service accessible from any modern web browser. We aim for high availability but do not guarantee uninterrupted access — see our Terms of Service for details.

If access doesn't activate

If you've completed payment but your account hasn't been upgraded within a few minutes, contact us at lumebeautybozan@gmail.com and we'll resolve it promptly.