Refund & Cancellation Policy

Cancelling your subscription

You can cancel your Pro or Plus subscription at any time from Settings → Manage billing, which opens Stripe's secure billing portal. Cancellation takes effect at the end of your current billing period — you keep full access until then, and you won't be charged again afterward. There's no cancellation fee.

Changing plans

You can upgrade or downgrade between Pro and Plus at any time from the same billing portal. Changes are prorated automatically by Stripe.

Refunds

Because LUMÉ's AI features (look generation, face analysis, the AI Makeup Coach) are usable immediately upon payment, subscription charges are generally non-refundable once a billing period has started. If you believe you were charged in error, or experienced a technical issue that prevented you from using the Service, contact us at lumebeautybozan@gmail.com within 14 days of the charge and we'll review it in good faith.

Free trial usage

The Free plan's limited usage allowance is a one-time trial, not a recurring charge, so it isn't covered by this refund policy.

Contact

Questions about a charge or cancellation? Reach us atlumebeautybozan@gmail.com or see our Contact page.